Particular Rental Conditions

1. Shows the rate applicable to your reservation. There are other rates subject to different conditions that are available to you both in our offices and by phone or email.

2. The minimum age of the driver must be 25 years old and have a driving license with an antiquity minimum of more than 3 years.

3. Payment methods supported are:

1. Card debit, VISA / MASTERCARD credit and cash.

2. Don't know will accept payment with Diners Club, American Express, Postepay, Paypal, checks or bank transfer.

3. The card must be in the name of the person who appears as the holder of the rental or an authorized companion.

4. The applicable fee includes:

1. VAT, Rates, Local Taxes and unlimited mileage.

2. The insurance mandatory vehicle covers, by paying an excess, the damage caused by the vehicle and damage caused to the occupants of the vehicle. The amount of the franchise will be provisionally blocked in the credit / debit card and varies depending on vehicle category rented.

3. It will be understood this with a franchise of € 300 for vehicles of group A, groups B and C 500 € and for those in group D 1000 €.

5. Rate does not includes:

1. The cost of hiring a Baby Seat is € 10 a day, in no case the staff of Fernando Caro S.L will be responsible for the installation of the devices children.

2. There is a additional charge of € 20.00 + (plus gasoline) for all vehicles that do not are returned full of fuel

6. Conditions of cancellation of prepaid reservations through the Fernando Caro website S.L

1. Reservations previously paid through the Fcrentacarmallorca.com website may cancel online free of charge up to 72 hours before the rental. The refund of the total amount previously paid by the Client will be made on the credit or debit card used to make the payment. No refund will be made of the amount previously paid in In case of cancellation of the reservation within the hour immediately prior to rental start or after this time. Also, Fernando Caro SL will not make any refund of the amount previously paid if the Client does not show up at the office to pick up the vehicle.

2. To get the refund of the prepaid amount, the client must contact with Fernando Caro SL through our e-mail: info@fcrentacarmallorca.com or our phone 971130308

1. 7. Important Information:

1. It is necessary present the passport or DNI, the driving license and a credit card or debit in force when picking up the vehicle.

2. The vehicle return more than one hour late on the end time rental contract will incur a charge of € 40.00 per day of delay more the amount corresponding to the additional rental days, (with a minimum of € 40.00 and one day rental).

3. If the vehicle is fined during the validity period of this contract you will be responsible for the amount of the fine, in addition A charge of € 45 will be made for the management of fines. .

4. Fernando Caro SL reserves the right to cancel the delivery of the vehicle in case of doubts founded on the financial capacity of the client or by background of this of non-payments or serious incidents with Fernando Caro SL.

General Rental Conditions

1.- OBJECT OF THE CONTRACT

The client receives for rent the vehicle described in the rental agreement, in perfect operating conditions, with all your documents, tires, tools and accessories and undertakes to keep them and drive the vehicle in compliance with the regulations of the Circulation Code as well as those provided in these General Conditions. Before removing the vehicle, the customer is empowered to check the status of the himself in his presence.

2.- DURATION OF THE CONTRACT

The duration of the Contract is stated on page 1 thereof, where specify the date and time of delivery and return of the vehicle.

Rental days will count for periods of calendar days to count from the time the customer has rented the vehicle and until 8pm on the last day.

If the client decides to terminate the Contract in advance, the amount corresponding to the days not used of the vehicle (taxes included) will be fully retained as compensation.

Likewise, in case Fernando Caro SL decided to end the rental prior to the date indicated in the Contract, the client will have the right to receive from Fernando Caro SL the amount paid corresponding to the days not enjoyed vehicle use (taxes included).

3.- EXTENSION OF THE CONTRACT

The customer has the obligation to return the vehicle on the date and time collected in the previous section. If the client wants to extend the rental period You must go to the nearest office of Fernando Caro SL to sign the extension. No contract can be extended by phone, or by any other means of communication electronic.

In no case may the amount deposited as a deposit be used for a prolongation of the same. Thus, in the event that the Contract is extended the client you must make an additional payment for this extension.

If the Contract could not be extended due to the unavailability of vehicles or for any other reason, the client must return the vehicle on the date, branch and time agreed.

Depending on the initial conditions of the Contract, it may be necessary to request the extension of the same the realization of a new contract considering in that when the current Contract expires.

4.- CONDITIONS OF RETURN OF THE VEHICLE

The customer may not modify any technical characteristics of the vehicle, the keys, equipment, tools and / or accessories thereof, or make any modification of its exterior and / or interior appearance. Otherwise, the client will run with the pertinent expenses to return the vehicle to its original state without prejudice to the damages caused to Fernando Caro SL derived from the reconditioning of the vehicle for as long as it had to be immobilized as well as any others caused to Fernando Caro SL.

5.- EFFECTS OF NON-RETURN OF THE VEHICLE

The return of the vehicle on a date and time different from those established in the Contract empowers Fernando Caro SL to collect the amount of the rent corresponding to the additional days for delay in return, plus an amount as a penalty for the economic damages caused, which amounts to € 40 per day of delay.

Fernando Caro SL reserves the right to file the legal actions that are relevant to any event of disappearance or non-return of the vehicle before the competent authorities, all the responsibility for the legal and legal consequences that may arise.

The unilateral extension by the client of the duration of the Contract is will also consider as an unauthorized use of the vehicle for the purposes of liability of the client on any damage that it presents.

6.- PAYMENTS AND METHOD OF PAYMENT

6.1 Payments:

The client agrees to pay Fernando Caro SL:

a) Charges for vehicle rental, insurance, and taxes determined in the current rate of Fernando Caro SL (hereinafter, the General Rate) that has been previously notified to the customer. The application of the initially agreed rate is subject to that the return of the vehicle is made at the place, date, time and condition provided. The rates may vary depending on the season and the offices, so prior to hiring a vehicle the customer will be responsible for verifying the rate that is applied to it.

6.2 Payments due to improper customer use:

The client, after the end of the vehicle rental, will undertakes to pay Fernando Caro SL the amounts that are a consequence of the following concepts:

a) Charge for especial special cleaning ’for expenses derived from an extra service of cleaning as a consequence of the manifestly inadequate state of the vehicle at the time of your return, with a maximum amount of € 150.

b) Charges for loss and / or breakage of vehicle keys or any other situation where the vehicle is paralyzed for reasons attributable to the client for an amount of up to € 280.

c) The amount of transportation of the vehicle with a crane in the cases provided in the various clauses of this Agreement.

d) Expenses derived from loss, deterioration or damage to tires, tires, tools, windows, mirrors, accessories, vehicle interior as well as problems arising from an error in the type of refueling.

e) Tolls, fines, penalties and legal expenses motivated by infractions of traffic or laws, regulations or ordinances, (including congestion charges or limitation of road traffic where they exist,) incurred by the client during the duration of this Contract that have been satisfied by Fernando Caro SL

f) Notwithstanding the foregoing, Fernando Caro SL reserves the right to make the client an additional charge of € 40 for the administrative costs in which he had to incur as a result of the costs of processing and communication with the authorities relevant to such acts.

g) The costs of repairing the damage caused to the vehicle in the event of accident, when any of the following circumstances occurs:

- That the vehicle was not used in accordance with the established conditions.

- That the accident part -well in the form of ‘ Declaration Accident Friendly ’- DAA - or‘ Loss Report ’- would not have been completed and sent to Fernando Caro SL within 48 hours, or that does not conform to the reality of the facts produced.

- That the damages are the result of an accident because the client has not correctly evaluated the height of the vehicle.

The amounts derived from such concepts will be charged by Fernando Caro SL directly to the customer through the electronic payment system or equivalent used to the hiring of the vehicle, expressly authorizing the client the origin of which Fernando Caro SL makes such charges.

In all cases, Fernando Caro SL will report the charge made and the reasons that have caused the same, providing the client with all the information that is possible.

All of the above apply without prejudice to a subsequent settlement and adjustment, after obtaining a repair estimate made by a workshop or an appraisal carried out by an expert cabinet, external to Fernando Caro SL.

6.3 Form of Payment:

The cardholder must ensure that its use to satisfy these General Rental Conditions (deposit, withdrawals, etc.) will not cause you no harm.

In this regard, you agree to inform your bank of everything you need before of the use of your card by Fernando Caro SL, which may not be considered responsible in this regard.

The payment of renting the vehicle and any additional costs are will be done in the currency chosen by the Client.

The accepted forms of payment are by credit or debit card. In no If payment of the rent by bank transfer is allowed.
The cards allowed are VISA and MasterCard.

The credit or debit card with which the reservation was made must be presented by its owner at the time of delivery of the vehicle.

7.- VEHICLE RETURN SYSTEMS (SDV)

The leased vehicle return system aims to regulate the questions regarding the modality of fuel status verification at the time of the return of the vehicle (check-in), the refueling service provided and the availability of flexible hours service.

The client must leave a deposit equivalent to the value of the deposit of fuel. This deposit will be reimbursed after the return of the vehicle, once verified compliance with the conditions of this return system. Fernando Caro SL makes available to the client, during office opening hours, the possibility of doing a face-to-face verification of the deposit status.

If the obligation to return the car with a full tank was not fulfilled by the customer, the amount of fuel to be refueled will be deducted from the deposit Fernando Caro S.L until completing the deposit, increased by 20 euros for express criminal clause. In case the deposit is less than the amount debited, the client accepts that the difference will be charged to their credit or debit card, and therefore, in your personal account.

8.- INSURANCE AND COVERAGE

8.1 Compulsory and third-party liability insurance.

The rental rates include the compulsory insurance coverage of the automobile and the Civil Liability Complementary for damages against third parties derived from the use and circulation of the vehicle.

These coverages are guaranteed and are assumed by the insurer with whom Fernando Caro SL has signed the corresponding insurance policy and they are subject to general and particular clause of the same and the law. By signing the contract rent the client adheres as insured to the aforementioned policy, whose conditions are are at your disposal.

8.2 Basic Coverage

The rental rates also include the BASIC COVERAGE, in which include damage to the vehicle as a consequence:

a) collision,

b) theft,

c) and accidental fire or vandalism

Fernando Caro SL contemplates a franchise for such damages, which is directly responsible for the client ( see the Particular Conditions in the page 1 of this contract) . Said franchise must be guaranteed (i) by providing the corresponding bond or by hiring a Additional Coverage.

The Basic Coverage will be valid as long as the following conditions are met:

a) That the client, in the event of a collision, send Fernando Caro SL within the term forty-eight hours after the occurrence of the accident, complete data of the part contrary and possible witnesses, completing an accident report, in the form of a ‘ Friendly Accident Declaration ’ - DAA - detailing the registration, the name and address of the opposing party, the circumstances of the collision, a sketch of the accident, the name of the insurer and, where possible, the insurance policy number, all signed by the two drivers involved in the accident, or, if you do not have it, the span Report Sinister ’, which will be provided by Fernando Caro SL.

b) That the insurance company does not reject the claim, as a consequence of not driving the vehicle in the physical and psychological conditions required by the Code of Circulation.

c) Q that the collision, theft, fire or vandalism was not produced during the course of unauthorized use, such as those listed in point 10 of these general conditions.

d) That the client has informed Fernando Caro SL of the collision, robbery, fire or vandalism occurring on the vehicle within forty-four eight hours after it was produced, providing the relevant documentation (part of accident, complaint to the authorities, etc.).

ARE EXPRESSLY EXCLUDED FROM SUCH COVERAGE:

a) Damage to tires, rims, vehicle interiors and underbody.

b) Damage to the clutch and gearbox.

c) The days of vehicle stoppage until repair.

d) Crane expenses.

e) Recharging the battery.

8.3 Additional Coverage

The rental rates do not include ADDITIONAL COVERAGE, which includes the damages expressly excluded from Basic Coverage. Such coverage can be contracted to time of vehicle collection and will only be valid if the client complies with the previously established conditions in case of damage to the vehicle.

9.- CLIENT'S OBLIGATIONS IN CASE OF ACC IDENT AND OTHERS CIRCUMSTANCES

In the event of an accident, the client agrees to:

a) Obtain and send to Fernando Caro SL within forty-eight hours after the occurrence of the accident, complete data of the opposite party and possible witnesses, completing an accident report, in the form of a ‘Friendly Declaration of Accident ’-DAA- detailing the registration, the name and address of the opposing party, the circumstances of the collision, a sketch of the accident, the name of the insurer and, when possible, the insurance policy number, all signed by both drivers involved in the accident, or, in the absence of it, the ‘Report Sinister ’.

b) Immediately notify the authority if the guilt of the other party should be investigated or if there are injured people.

c) Do not abandon the rented vehicle, without taking adequate measures to protect it.

In case of vandalism, fire, theft or disappearance of the vehicle, the client undertakes to immediately inform Fernando Caro S.L of the event and file with the relevant authorities the corresponding complaint, a copy of which You must send Fernando Caro S.L as soon as possible.

10.- UNAUTHORIZED USE

It will be the customer's obligation to use the vehicle with due diligence, in accordance to the characteristics of the same, respecting the rules of movement of motor vehicles in force and avoiding, in any case, any situation that could cause damage to the vehicle or third parties.

Likewise, it is the client's obligation not to allow the vehicle to be driven to no person other than those authorized pursuant to this contract, being The customer is directly responsible for any damage or loss produced in the vehicle or to third parties in such case.

Any case that does not comply with the provisions of these paragraphs will be understood as use unauthorized.

The customer will be fully responsible for damage caused to interior parts and outside the vehicle for unauthorized use of the vehicle, in which case you are required to pay all expenses incurred in accordance with the provisions of section number 6 of the these general conditions.

Unauthorized use includes, and is not limited to, the following cases cited as example mode:

a) Pushing or towing any other vehicle.

b) Circulate in places that are not suitable for public transport such as beaches, car circuits, forest tracks, country roads, etc.

c) Traffic on unpaved roads, or paved roads but with serious deficiencies, which could lead to damage to the underside of the vehicle.

d) Driving with the vehicle through restricted areas, including in particular, tracks of airport and other routes associated with aeronautical and / or military use.

e) Negligent action when igniting warning lights or warning signs from the picture of the leased vehicle and that the client declares to know by signing this contract.

f) Transport of goods or animals and especially dangerous substances, flammable and / or harmful to the vehicle and its occupants.

g) The transportation of people or goods that directly or indirectly involves a payment to the client.

h) The sublet of the vehicle.

i) The use of the vehicle in any activity contrary to the law.

j) The transport of a number of people or quantity of luggage greater than authorized for the vehicle.

k) Any type of manipulation or intervention in the odometer, having to Immediately notify Fernando Caro S.L of its malfunction.

l) Transportation of luggage or any item on the vehicle roof even using a suitable device for it.

m) Leave objects in sight in the vehicle that can be stolen with the consequent damage to the vehicle.

n) Soiling the interior of the vehicle beyond what is implied by reasonable use and careful.

· o) Driving the vehicle in a state of fatigue, illness or under influence of alcohol, medication or drugs.

p) Reckless driving.

q) Use of the vehicle for driving learning activities in any circumstance and / or teaching any special skills at the wheel.

r) Driving contrary to traffic regulations.

s) Driving the rented vehicle by a person not authorized in the contract either as client / s and / or driver / is additional / is.

t) Driving the vehicle outside the island of Palma de Mallorca, which means that understand that you cannot leave the island where the vehicle was delivered, unless there is express and signed authorization of the company in both cases.

u) Use of the vehicle after the rental period has ended.

Unauthorized use by the customer will empower Fernando Caro SL to resolve the Rental Agreement in advance due to its guilty breach requesting, in your case, the corresponding compensation for damages.

11.- DRIVING LICENSE.

The client must be in possession of the corresponding Driving license in force approved in the country of delivery of the vehicle by Fernando Caro SL, the Customer being the Directly responsible for the validity and approval of the driving license, having to maintain to Fernando Caro SL unscathed under any circumstances, and with a minimum age of three years. At the same time, the client's minimum age will be 25 years.

12.- SOLIDARITY RESPONSIBILITY.

All clients and / or additional authorized drivers will be responsible in solidarity with all the client's obligations arising from the Contract and the laws applicable to it.

13.- THEFT AND LOSS OF PERSONAL OBJECTS

Fernando Caro SL is not responsible for stolen, forgotten or lost inside the vehicle.

14.- DEPOSIT

Except in case the Client contracts the optional complementary coverage, The latter must post a deposit at the time of delivery of the vehicle, the amount of which defined in article 6 of the Particular Rental Conditions.

The bail blocked (credit card) or collected (debit card) will be unlocked or refunded to Customer after vehicle return, and once Fernando Caro SL has verified the good condition of the vehicle and the good execution of the Contract. If the deposit is deposited with a credit card, the maximum blocking time is 30 business days from the start of the rental. In case of using a debit, the maximum time for the return of the deposit is 15 days after the return of the vehicle.

The deposit of the deposit will be retained partially or totally in case of breach of the Contract, until the penalties or amounts attributable to the Client and unless the latter has contracted the optional complementary coverage.

15.- APPROVED MANDATORY RETENTION DEVICE FOR CHILDREN.

In the case of using the vehicle to transport children under the age of three years or older that do not exceed the height of 150 centimeters, the client must notify Fernando Caro SL to provide you, upon payment of the corresponding rental fee and without anchoring in the vehicle, the corresponding mandatory restraint device approved according to the weight and size of the child or person who must use it. The Installation of the same will always be the responsibility of the client.

16.- COMPUTER TREATMENT OF PERSONAL DATA.

Additional information on Data Protection

16.1.RESPONSABLE

Who is responsible for the treatment of your personal data?

Identity: Fernando Caro SL

Address: Av. Notario Alemany 30 - 07181 Magaluf - Calvia- Balearic Islands

Email: info@fcrentacarmallorca.com

16.2.FINALITIES

For what purpose do we process your personal data?

In compliance with the provisions of the European Regulation 2016/679 General of Data Protection, as well as in any applicable national law, you We inform that at Fernando Caro S.L we process the personal data that you provide to us for the following purposes:

(i) Manage the contractual relationship consisting of vehicle rental;

(ii) Manage and invoice the rental of vehicles;

(iii) Manage possible incidents including claims that occurred during the vehicle rental period;

(iv) Manage the administrative procedures and communications that may arise of the contractual relationship;

16.3. DATA STORAGE PERIOD

How long will we keep your data?

We inform you that your data will be kept as long as necessary for the provision of services or contractual relationship, and in any case while not requesting its deletion, as well as the time necessary to comply with legal obligations that in each case correspond according to each type of data.

16.4. LEGITIMATION

What is the legitimacy for the treatment of your personal data?

The legitimate basis for the treatment of your personal data lies in:

The legal basis that constitutes the treatment of your personal data for treatments (i), (ii), (iii) and (iv) indicated in section 2 above is based on the execution of a contract with Fernando Caro S.L in relation to the services that we have requested.

16.5. RECIPIENTS

To which recipients will your personal data be communicated?

Your personal data will be transferred to third parties to process the payment of reservations made (i.e. banking and / or financial entities that own the means of payment used, payment gateways).

Additionally, Fernando Caro S.L may transfer your data to insurance companies for the management and processing of claims occurring during the rental period.

In addition, your data may also be disclosed to public bodies and authorities (administrative or judicial)